Our Locations

Refund Policy

Effective date: [DATE]

• Perishable goods — For food-safety reasons we generally cannot accept returns of opened coffee/consumables. Roasted-to-order coffee is non-refundable unless damaged, defective, or incorrect.
• Damaged/defective/incorrect — Contact us within [7] days of delivery at [hello@eastwestcafes.com] with order number and photo; we replace or refund at our discretion.
• Unopened non-perishable items (mugs, equipment, accessories) — Returnable within [14] days in original condition/packaging; customer pays return shipping unless it’s our error.
• Refund process — Approved refunds to original payment method within [5–10] business days after inspection/approval. Original shipping non-refundable except for our error.
• Cancellations — Cancel before roasting/dispatch; once roasting or shipping begins it can’t be cancelled.
• Subscriptions — [Pause/skip/cancel before your next billing/roast date; already-processed shipped orders are non-refundable.]
• How to start — Email [hello@eastwestcafes.com] first; unauthorized returns may not be refunded.