Our Locations

Shipping Policy

Effective date: [DATE]

• Processing time — Orders processed within [1–3] business days. Roasted-to-order coffee ships after the next scheduled roast day; allow extra time during holidays.
• Destinations — We ship within the United States. [International shipping is / is not available.] Wholesale/bulk by direct arrangement.
• Rates & methods — Calculated at checkout by destination, weight, and method. [Free standard shipping over $[AMOUNT].] Standard delivery [3–7] business days after dispatch; expedited may be available.
• Tracking — Tracking number emailed on dispatch (allow up to 24h to update).
• Local pickup — [Available at Arlington and Tysons — select “Local Pickup” at checkout.]
• Delivery issues — Not responsible for carrier delays once dispatched. Lost/damaged: email [hello@eastwestcafes.com] within [7] days with order number and a photo.
• Incorrect addresses — Customer-provided wrong addresses are the customer’s responsibility; re-shipping may incur charges.